Returns & Shipping

 

Returns & Shipping

 

We hope you love your purchase! But if for any reason you need to return an item, we would love to accommodate you by offering an online store credit.

Return Form: Download Here

We offer online store credit for all returns.

All items must be returned to us in the original condition they were received. 

Guidelines for Returned Items:

  • Must be returned within 30 days of the received date
  • Items must be unworn, unwashed, and unaltered
  • Items must have original tags on them
  • Items must be stain free (deodorant stains, makeup stains, pet hair, etc.)
  • Items must be odor free (cigarette smoke, perfume, etc.)
  • Shoes must be returned inside their original shoe box (with no signs of wear)

If any item does not meet these guidelines, it will not qualify as an acceptable return and no credit will be issued. 

The following items are FINAL sale and CANNOT be returned:

  • Sale Items
  • Accessories (Jewelry, Purses, Sunglasses, Hair Accessories, and Scarves)
  • Undergarments

All items must be returned to The Willow Tree Distribution Center within 30 days of the received date. Please include the original invoice and any notes (email or written) as to why it is being returned.

 

Return Address:

The Willow Tree Web

ATTN: Returns

3049 Steele Station Road

Rainbow City, AL 35906

 

Damaged Items: If you receive a damaged item, please email returns@thewillowtree.com within 5 days of delivery. Please include a picture of the damage and your order number.

Lost Packages: We recommend insuring your package when sending it back. The Willow Tree is not liable for items that are lost while in-transit.

Processing: Once we have received your returned merchandise, it will be processed within 5-7 business days. You will be issued an electronic online store credit gift card.

Online Store Credit: All returns are processed for an online store credit only via the form of electronic Gift Card. Credit will be applied for the amount paid for the product. Credit will only be applied for the price of item and not for any shipping and handling charges. We will email you once the online store credit has been issued.

Return Shipping Cost: The customer is responsible for all return shipping costs.

 

Shipping

 

  • FREE SHIPPING on every order over $100
  • Orders under $100 are shipped via USPS with a Flat Rate Shipping of $7.95

Please note - shipments to Alaska and Hawaii make take an additional 1-2 business days for delivery. The time frame for delivery does not include Saturdays, Sundays, or USPS Holidays.  Weeks that include a USPS Holiday may delay your shipment by 1-2 days.

Order Status: We process orders multiple times throughout the day (Monday -Friday), excluding holidays. For orders placed before 2pm (Central Time) on these days, the order will be shipped the same business day unless there is a problem with your order (shipping address, out of stock item, etc.) 

You will receive an email with tracking information when your order has shipped. 

While we will do all we can to ensure your order is delivered on time, The Willow Tree Boutique cannot be held responsible for conditions beyond our control such as hazardous weather or other service interruptions that affect mail delivery.  

The Willow Tree Boutique will ship to any address in the United States, but the address must be a verified address with the US Postal Service. We may not be held liable for incorrect shipping addresses entered during the checkout process.  Please make sure the shipping address you enter is where you want your package delivered, and that all pertinent information, such as your house number, suite number, or apartment number, are included. 

If you have any concerns or questions regarding shipping or returns, please email us at returns@thewillowtree.com

We greatly appreciate your business!