We hope that you love your purchase! However, we understand that not every purchase will fit and returns are sometimes needed. Please note that all items ordered from thewillowtree.com CANNOT be returned in our brick and mortar store fronts. Website purchases MUST be sent back to the web store address below.
Love the item, just need to exchange for a different size? Please email us at firstname.lastname@example.org with the different size needed and we will work with you to exchange. We do have a very limited amount of each style, and inventory moves very quickly, so if this option is chosen please email us as soon as possible to avoid risk of the item selling out.
Need to just return an item from your order? No problem at all. Please make sure your return meets the following guidelines:
-All return items must be received within 14 days of the original shipment date.
-All items received as a return must be unworn, unwashed, unaltered, makeup and deodorant-free, animal-hair free, and in smoke-free condition. Returned items that appear to be worn, washed, altered, makeup and/or deodorant stained, covered in animal/pet hair, or smell of smoke will be refused. All tags must be intact.
-Shoes must be returned inside their original shoe box.
-All returns are processed for store credit only via the form of electronic Gift Card, which will be emailed to you when the return is processed.
To return an item by mail, please circle the items you are returning on your Packing Slip, and include the Packing Slip inside the package. You may mail your package back to:
The Willow Tree Boutique
2109 Rainbow Drive
Gadsden, Al. 35901
We recommend insuring your package when sending it back. We are not responsible for items that are lost while in-transit to us. Shipping charges for mailing back returns are the responsibility of the customer, and we do not reimburse for shipping return items back to us.
Once we receive your returned merchandise, it will be processed within 5-7 business days, and you will be issued an electronic gift card for store credit, for the price of the item and any applicable taxes. You will receive this electronic gift card via e-mail to the address that was given during your order. Priority Mail and UPS Shipping charges are non-refundable.
If you believe your item is received damaged or defective, please email us immediately at email@example.com with your concerns. All damage claims must be made within 48 hours of receipt of merchandise.
You may choose to pick up your purchase in store. At this time, the only location that is available for in-store pick up is the Gadsden location.
Our goal is 100% customer satisfaction. If you have any concerns or questions regarding your return or exchange, please email us at firstname.lastname@example.org We want you to have a great experience!